Cancellation Policy

Cancellations for Customers: We understand that cancellations can be hard on homebakers, who invest so much time, effort, and resources into baking before the order due date. To better support them, cancellations cannot be accepted after an order is paid and confirmed. We are sorry! However, your homebaker is more than willing to offer guidance on preserving your baked goods for a future date! We appreciate your understanding and continued support of local homebakers! Thank you!

Inspection Upon Receipt: Upon receiving your order, please inspect it carefully. Many baked goods require delicate handling and proper storage to prevent damage. Please be mindful that external factors such as weather, temperature, humidity, and prolonged exposure without adequate refrigeration can affect the integrity of certain baked goods.

Returns/refunds: If your order has incorrect or missing items, please contact your baker immediately for assistance. Your satisfaction is our priority! To qualify for a refund for incorrect items (e.g., receiving vanilla instead of chocolate), 75% of the item must be returned to the baker within 24 hours for assessment. As an alternative to a refund, we encourage you to discuss a future discount with your baker on your next custom quoted order.

If an item is missing or a refund is still needed and the baker cannot resolve it, please submit a 'Help with Order' request using the link in your email notification within 24 hours of the pickup/delivery date and time. If you did not receive an email for a missed order, please email Homebaked Nearby within 24 hours at support@homebakednearby.com (Subject line: MISSING ITEM – REFUND) and include your Transaction ID, order date, full name, email address, phone number, reason for refund, and details of the missing items. We're here to make it right!

We regret that refunds will not be granted for missed pickup or delivery times, nor for dissatisfaction with personal preferences such as flavor, color, taste, texture, or design. Additionally, refunds will not be granted for damages occurring to baked goods after receipt of the order. Please handle your order carefully during storage and transportation. Thank you very much!

Order Disclaimer: Homebakers strive to deliver exceptional quality, but please note that they cannot promise an exact match to other bakers’ work as each order is handmade. Homebakers are not permitted to enter private residences, so it is the customer's responsibility to arrange for proper acceptance of delivered orders at the door and ensure adequate support for cake refrigeration, cutting, serving, and removal of any internal structures by caterers or servers.